How to reset user passwords

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User Reset Password – Watch Step by Step Directions

User Reset Password

  1. If you have forgotten your password it can be reset using 1Life’s Reset Password Link on the Login Page.
  2. To reset your password, go to the login page and click on “Forgot your password?”
    In order to reset your password, the username you provide must exactly match what is in our system. If you do not have an email address then your web administrators will receive your new password
  3. Click on submit.
  4. Check your email inbox for a new message with your new password.

Web Administrator Reset User Password – Watch Step by Step Directions

Web Administrator Reset User Password

  1. To start click on the name of that employee from the ‘Employee List’ page.
  2. You can reset the employee’s password by clicking the ‘Reset Password’ button then clicking ‘Save’. The system will generate and send a temporary password via email to the address listed for the employee.
  3. After you reset an employee’s password you will see their new temporary password displayed at the top of the screen. If the employee did not have an email address be sure to copy this password down and provide it to the employee manually.

Note: if the account is your own account you will not see the ‘Reset Password’ option and will instead be provided with options to type in the new password of your choosing. If you have made any changes to this page remember to save your changes by clicking ‘Save’ at the bottom of each section within this page.

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